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Doncaster Football Academy

Refund Policy

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REFUNDS

A full refund may be given to a customer who has purchased made a payment for trial and cancelled at least 24 hours prior to attending their first session.
Once a session has been attended no refund will be given if the customer decides they no longer wish to attend

Registration Fees are non refundable under any circumstances and are not directly related to any associated benefits of subscription.

All payments will be taken in GBP and refunds subsequently made in GBP.

In the event of the cancellation of a session (i.e. a cancellation due to circumstances beyond the clubs control), a refund will not be given, instead an alternative game or session will be added within the dates provided as the ‘season’.

We will use best endeavours to contact customers either by 360, text message or in writing. Please note, however, it is the customer’s responsibility to check whether the session/game is going ahead at the scheduled date, time and venue, and we cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

RE-OCCURRING ORDERS – T&C’S

Subscription is for 39 weeks delivery and cost spread evenly over 52 weeks/12 months.
Subscription may be cancelled at any time during the season in writing via email to ben@doncasterfootballacademy.co.uk

A minimum 28 and maximum 31 days notice is required to cancel. Payments must be kept up to date inside the cancellation period.
NB. Any cancellations made during periods of non-activity will result in re-registration charges.

HOW TO CANCEL A RE-OCCURING SUBSCRIPTION.

Customers are entitled to cancel a re-occurring subscription at any time. This can be requesting in writing via email to ben@doncasterfootballacademy.co.uk. Subscription cancellations must be made with 30 day notice. Once a subscription is cancelled the service will no longer be accessible and the customer will be required to pay any outstanding fees. Any return to the programme will require the customer to re-register.